Question 1

What areas do you service?

Accepted Answer

We're based in Mount Vernon, NY, and provide fire safety services throughout Westchester County and the greater NYC Tri-State Area. If you're not sure whether your property falls within our service area, give us a call at 914.380.8466 and we'll let you know right away.

Question 2

Are your technicians certified?

Accepted Answer

Yes. Our technicians hold the certifications required to inspect, service, and install fire protection equipment in accordance with NFPA standards and local fire code. As a family-owned company operating since 2013, we've built our reputation on technicians who know the codes as well as they know the equipment.

Question 3

Do you offer 24/7 emergency service?

Accepted Answer

Yes. Fire protection issues don't wait for business hours, and neither do we. Whether it's a tripped suppression system that needs to be reset and recharged, a fire alarm panel throwing a trouble signal overnight, or an urgent repair before an inspection, our emergency line is answered around the clock.

Question 4

Do you service both commercial and residential properties?

Accepted Answer

We do. On the commercial side, we work with restaurants, offices, multi-family buildings, and other commercial properties on hood cleaning, extinguishers, and suppression systems. On the residential side, we handle fire extinguisher service, smoke and carbon monoxide detector checks, and general fire safety guidance for homeowners.

Question 5

How quickly can I get a quote?

Accepted Answer

Most quote requests are turned around quickly — often the same day. Call 914.380.8466 or send us a message through our contact form with a few details about your property and what you need, and we'll follow up with next steps.

Question 6

How often should commercial kitchen hoods be cleaned?

Accepted Answer

Cleaning frequency depends on how much your kitchen cooks and what it cooks. Under NFPA 96 guidelines, high-volume kitchens typically need cleaning as often as monthly, moderate-volume kitchens quarterly, and lower-volume operations semi-annually or annually.

Question 7

Do you handle fire alarm system testing and monitoring?

Accepted Answer

Yes. We test and service commercial fire alarm systems — detectors, pull stations, horns and strobes, and the control panel — in line with NFPA 72 requirements, and can help confirm your system is properly reporting to your monitoring company.

Question 8

What is involved in a fire sprinkler inspection?

Accepted Answer

A sprinkler inspection checks the full system: control valves, water flow alarms, individual sprinkler heads for damage or corrosion, fire department connections, and — where required — backflow preventer testing. We follow NFPA 25 guidelines and provide documentation of everything we check.

Question 9

Do you provide documentation for insurance and fire marshal inspections?

Accepted Answer

Yes. Every service visit comes with dated tags on your equipment and a written report you can keep on file. That documentation is exactly what insurers and fire marshals ask to see, and we're happy to provide copies if you ever need to furnish records for a claim or an inspection.

Question 10

What should I do if my kitchen's suppression system discharges?

Accepted Answer

First, make sure everyone is safe and the fire is fully out. A discharged system needs to be professionally inspected, recharged, and recertified before it's back in service — it can't simply be reset. Call our emergency line and we'll get a technician out to assess the system.

Question 11

Do you offer ongoing service agreements for commercial properties?

Accepted Answer

Yes. Many of our commercial clients use a recurring service plan to keep hood cleanings, extinguisher checks, and system inspections organized. Final frequency depends on the equipment, use, local requirements, and a technician's assessment. Ask us about a plan for your building.

Question 12

How frequently do fire extinguishers need inspection?

Accepted Answer

Extinguishers need a quick monthly visual check, which building staff can do and log, and a full professional inspection annually, per NFPA 10. Depending on the extinguisher type, some also require hydrostatic testing every several years.

Question 13

What's the difference between an extinguisher inspection, a recharge, and a replacement?

Accepted Answer

An inspection confirms the extinguisher is charged, undamaged, and accessible. A recharge is needed after an extinguisher has been used, or if it's lost pressure. A replacement is called for when an extinguisher fails inspection, is too old to safely recharge, or the tank itself has damage. We'll tell you plainly which one your equipment needs.

Question 14

How do I know if my building is up to code?

Accepted Answer

The most reliable way is a walkthrough with one of our technicians. We'll check your extinguishers, suppression and sprinkler systems, alarm system, and general life-safety items like exit signage and egress, and let you know where you stand — plus what it would take to close any gaps before an inspector finds them.

Question 15

Do you service residential fire extinguishers and smoke detectors?

Accepted Answer

Yes. For homeowners, we check that fire extinguishers are charged and in good condition, and can test smoke and carbon monoxide detectors and advise on replacement or placement if something's outdated or missing coverage in your home.

Question 16

How much do your services typically cost?

Accepted Answer

Pricing depends on your property size, equipment, and how often service is needed, so we don't quote a flat number without a look at the details. Call 914.380.8466 or request a quote through the site — most requests get an answer the same day.

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