National Fire Safety

Client resources

Service Preparation

Ensuring A Smooth Service Experience.

What to Gather. What to Expect. What Comes Next.

A few minutes of preparation can help our technicians reach the right equipment, keep disruption predictable, and leave you with useful records. Choose the guide that matches your visit.

Visit guides

Choose Your Service

Commercial

Fire safety inspections

Make it easier for a technician to review your equipment, document conditions, and explain the next step.

Before your visit

  • Gather the last inspection report, service tags, and any open repair notes.
  • Make a list of trouble signals, recent alarms, equipment changes, or areas of concern.
  • Let your staff know when the visit is scheduled and who can answer property questions.

Safety notes

  • Do not silence, reset, or disable a fire protection system to hide a trouble condition.
  • If there is an active fire or immediate danger, leave the area and call 911 first.

Access to arrange

  • Provide access to the fire alarm panel, extinguishers, riser room, valves, fire department connection, and other equipment included in the visit.
  • Have keys, escorts, roof or mechanical-room access, and any required building sign-in arranged.

What to expect afterward

  • Expect dated service tags and a written report describing what was checked and what needs attention.
  • Keep the report with your property records and share follow-up items with the person responsible for repairs.
View Inspections & Maintenance What documentation will I receive? Contact our team

Commercial

Commercial hood cleaning

Prepare the kitchen so the hood, filters, ductwork, fan, and access points can be cleaned thoroughly.

Before your visit

  • Confirm the kitchen’s cooking volume, menu, and the last cleaning date for the technician.
  • Remove loose items from around the hood and protect or relocate food, utensils, and small equipment.
  • Plan for the kitchen to be off during the service and allow time for surfaces to dry before cooking resumes.

Safety notes

  • Turn off cooking appliances before service begins and do not restart them until the technician says the area is ready.
  • Grease buildup and cleaning work can create slip hazards; keep staff and customers away from the work area.

Access to arrange

  • Provide access to the hood, filters, roof or exterior fan, duct access panels, and the electrical disconnect when applicable.
  • Identify any locked areas, ceiling access points, or alarm procedures the crew needs to know before starting.

What to expect afterward

  • Expect the cleaned areas to be reviewed with you, along with any grease buildup or access limitations found.
  • Keep the service report and dated documentation with your kitchen’s fire-safety records.
View Hood Exhaust Cleaning How often should a kitchen hood be cleaned? Contact our team

Commercial

Fire extinguisher service

Help the technician account for every extinguisher and distinguish inspection, recharge, and replacement needs.

Before your visit

  • Make a simple list of extinguisher locations, including units in kitchens, mechanical rooms, vehicles, and storage areas.
  • Tell the technician about any extinguisher that was used, lost pressure, moved, or damaged.
  • Keep your most recent inspection records available if another company serviced the equipment previously.

Safety notes

  • Never test, discharge, or move an extinguisher that appears damaged or under pressure.
  • Keep exits and extinguisher access clear while the technician is working; do not leave a location unprotected without a plan.

Access to arrange

  • Provide access to each extinguisher and any locked cabinet, storage room, or tenant space where one is located.
  • Arrange an escort for occupied areas and identify any areas that require a key, badge, or alarm procedure.

What to expect afterward

  • Expect each serviced unit to have a dated tag and clear next-step recommendations.
  • Keep the written report and update your extinguisher location list if equipment was moved, replaced, or removed.
View Fire Extinguishers Inspection, recharge, or replacement? Contact our team

Commercial

Sprinkler inspection or work

Give the service team the access and building context needed to inspect valves, alarms, heads, and connected equipment.

Before your visit

  • Share the current system drawings or prior inspection report if they are available.
  • Note any leaks, damaged heads, blocked areas, valve changes, construction, or recent water-flow events.
  • Tell tenants and building staff when testing may create audible alarms, water movement, or temporary disruption.

Safety notes

  • Do not close a sprinkler control valve or hang items from sprinkler piping or heads.
  • If a sprinkler is flowing unexpectedly, move people away from the affected area and call for emergency help; do not attempt an unsafe repair.

Access to arrange

  • Provide access to riser rooms, control valves, water-flow alarms, fire department connections, backflow equipment, and representative occupied areas.
  • Arrange access to ceilings, locked rooms, loading areas, and exterior points that are part of the system.

What to expect afterward

  • Expect a report describing the components checked, test results, deficiencies, and recommended next steps.
  • Keep valves in their documented operating position and share any repair or monitoring actions with the responsible property team.
View Sprinkler Systems What is involved in a sprinkler inspection? Contact our team

Emergency

Emergency service visits

Use this checklist only for coordinating a technician after everyone is safe—not as a replacement for emergency response.

Before your visit

  • From a safe location, note the property address, callback number, equipment involved, and what happened.
  • Tell the technician whether the system discharged, a panel shows a trouble signal, or equipment is damaged.
  • Keep the area available for the technician and avoid cleaning up or resetting equipment before it is assessed.

Safety notes

  • If there is fire, smoke, an unsafe condition, or anyone may be hurt, evacuate and call 911 immediately.
  • Online guidance and a service call do not replace 911, fire department response, or an in-person assessment by a qualified technician.
  • Do not re-enter an unsafe space or return a discharged system to service yourself.

Access to arrange

  • Once emergency responders say it is safe, provide access to the affected equipment, control panel, shutoffs, and the area around the incident.
  • Have a property contact available to explain what happened and authorize any immediate stabilization work.

What to expect afterward

  • Expect the technician to explain the condition found, any equipment taken out of service, and the recommended next step.
  • Keep the service record and coordinate required repair, recharge, monitoring, or follow-up work with the property team.
View Fire Suppression Systems Do you offer 24/7 emergency service? Contact our team

Residential

Residential fire-safety checks

Prepare your home, condo, or multi-family property for a practical check of alarms, extinguishers, and accessible fire-safety equipment.

Before your visit

  • Make a note of smoke or carbon monoxide alarms that chirp, are missing, or have reached the replacement date.
  • Gather any home fire-safety records and identify extinguishers, sprinkler equipment, or other systems you want reviewed.
  • Tell everyone in the household when the visit is scheduled and keep pets safely away from the work area.

Safety notes

  • A service check is not a substitute for a household escape plan, working alarms, or calling 911 during an emergency.
  • Do not remove batteries from an alarm or obstruct an exit while preparing for the visit.

Access to arrange

  • Provide access to the rooms, alarm locations, extinguishers, sprinkler controls, and shared areas included in the request.
  • For condos or multi-family properties, coordinate access with the building manager and identify any common-area equipment.

What to expect afterward

  • Expect a plain-language summary of what was checked and any equipment that should be repaired, replaced, or monitored.
  • Keep the recommendations with your household or property records and ask questions before making changes to installed systems.
View Residential Fire Safety Do you service home extinguishers and detectors? Contact our team

Still have questions?

Tell Us What You Are Preparing For.

Share your property, service, and access details. We can help you understand the visit and confirm the next step.

Contact us 914.380.8466

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Angie Antolino

National Fire exceeded my expectations in every way. Their team was professional, knowledgeable, and responsive. They provided clear recommendations tailored to our facility's needs, and completed the work on schedule with minimal disruption. Their customer service is top-notch — prompt, helpful, and reliable. I highly recommend National Fire to anyone seeking dependable fire safety solutions and exceptional service.